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SERVICING NEW VEHICLES

SERVICING NEW VEHICLES WITHIN THE WARRANTY PERIOD - THE FACTS

Adventure 4x4 can service all new Land Rovers and Range Rover's which are still within the manufacturer's warranty period. THIS WILL NOT AFFECT YOUR WARRANTY.

The Automotive Block Exemption Regulation (BER) 1400/2002/EC, which came into force on 1st October 2002, is the legislative framework for motor vehicle distribution and servicing agreements. The new BER aims to create more competition in the sales and servicing markets. The European Commission intends to preserve the motorists' right to have their vehicles serviced, maintained and repaired at a workshop of their choice and at prices controlled by competition.

The BER regulations effectively ended the Motor Manufacturer's monopoly on servicing new cars still under warranty. Any competent VAT registered garage is able to service new vehicles still under manufacturers warranty, provided that the service is carried out to the manufacturers specified service schedule using genuine or equivalent quality parts.

As a result of the BER regulations the office of fair trading conducted a study which was published in 2003, the study found that there was no significant difference between the standards of workmanship in an independent garage or a franchised main dealer. It also found that there was confusion among consumers over the options available to them, with more than two thirds of motorists assuming their warranty would be invalidated if they used an independent garage, even when this is clearly not the case.

We are able to service Land Rover and Range Rover vehicles still under Land Rover warranty. It is ILLEGAL for Land Rover dealers to state otherwise. If you have been told that you will invalidate your warranty if we service your vehicle, then please let us know, and we will pass this information on to the Office of Fair Trading.

For more detailed information, please visit the International Federation of Automotive Aftermarket Distributors

web link here http://www.figiefa.org/docs/BERBrochurefinalen.pdf

Or for the complete regulations visit the European Commission website